Customer Service

Having a local phone number gives the merchant legitimacy and trust  with Korean Customers.

Korean customers still prefer customer service by phone rather than by email or live-chat.  Some customers tend to call the store before or after their order just to feel more comfortable about their purchase.

 

Crosspoint can handle customer service via phone, chat and emails.

 

 

MOST Asked Questions from Korean Customers

 

1.Did the payment go through correctly?

2.Would I pay tax?

3.I’m size 44 in Korea. Which size should I choose?

4.I received a phone call from Customs. What do I need to do from here?

5.I returned my package last week. When do I receive the refund?